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Dear Customer

For all information about all services we do in our Frameworks Dublin Store
go to Dublin Store section

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Shipment & Payment

Delivery to Ireland & UK

Cycle Superstore are please to offer Free Delivery to Ireland & UK on all orders over €35*
You can track your order at GLS Website

*Terms and condtions apply (there is an additional cost for shipping Oversized and Overweight Parcels ie. bikes to the UK)

Delivery to All Other Destinations

Delivery to all locations outside Ireland & UK is automatically calculated in the basket.
To ensure lowest postage costs we ship with either Courier, or An Post (the Irish postal system) depending on your chosen destination & order weight and size.

Delivery Information

GLS
Cycle SuperStore use GLS for deliveries throughout Ireland, UK and rest of Europe.
All GLS deliveries can be tracked on the GLS Ireland website.

Irish Post / An Post
Cycle SuperStore use Irish Post (An Post) for deliveries of small packages (2kg, or less) within Europe and for delivery of standard items outside Europe (USA, Australia, Japan, Canada and Rest of the World).
All An Post deliveries can be tracked through the An Post web site.

Volumetric Rates
Large lightweight items may be charged at Volumetric (Dimensional) rates. This only happens when the volumetric weights exceed the actual weight. We tried our best to make automatic calculation of postage cost to be as accurate as possible but in some cases surcharge may occur.

Shipping a Bike
Please note, in order to avoid additional shipping costs all bikes shipped require part assembly on the recipients behalf as we have to re-box the bikes in store

Reserve & Collect in Store

  • Most orders are ready 1hr after order placed
  • A confirmation e-mail will be sent when your order is ready for collection.
  • All orders placed after 5PM will be processed the following day.
  • Orders placed on Saturday and Sunday will be processed the following Monday
  • Ordered items will be available to collect for up to 5 days; after the 5 days the item will be returned to stock and your reservation cancelled
  • Bikes can be reserved as above and ready for collection after 12pm the following day.
  • Reserving bike requires €50 refundable deposit.
  • Please provide your mobile number ad email address – this will help us to keep you updated with your order status.

Delivery Targets & Times

Priority Delivery:
At Cycle SuperStore, we aim to get your items to you as quickly as we possibly can. To that effect, all priority orders for in-stock items received before 1pm will be dispatched on the same day. Priority Delivery is Next-Day service within the Republic of Ireland, and within 48 Hours to Northern Ireland and the UK.

Standard Delivery:
We use An Post to ship your order. all orders for in-stock items received before 1pm will be dispatched on the same day. Allow up to 5 days for delivery in the Republic of Ireland and up to 7 days in UK.

Note:
Please ensure you provide the correct address at the time of order as this cannot be rectified once the items have been dispatched. Please note also that our delivery services all require signature upon receipt, and you will need to be present at the time of delivery for this.

As the time of delivery of the item is beyond our control, we cannot guarantee any exact delivery time nor can we confirm it in advance. Please note that both GLS and An Post will usually leave a calling card if nobody is present at time of delivery. GLS will additionally make 2-3 attempts to deliver, after which time the package will be returned to us. You may also call to the nearest GLS Depot to collect your parcel.

Saturdays or Bank holidays
Please note that there are no delivery on the above days.

Lost/Missing Deliveries
In the highly unlikely event that your package goes missing or lost after a period of time and cannot be confirmed as having been signed-for by either GLS, An Post or any other international delivery partner at that time, we will arrange to either resend the goods or refund your payment. Please note that if the original delivery subsequently is made, it must be returned to us or you will be charged twice.

Tracking
You will receive a tracking number in your email when your goods are dispatched. Simply log on to GLS or Irish Post web site and check your status.

International Orders (outside Ireland and UK)
Delivery charges for all orders outside Ireland and UK, are subject to re-confirmation at time of order by our Web Department and are given here as approximate estimates only.

Tax-free shopping is possible for customers outside European Union, however please note that customers outside the EU may also be subject and liable to import taxes/customs or duty fees as applicable in that particular territory and which will be at the expense of the customer and not Cycle SuperStore.

Payment Methods

Credit & Debit Card Payments are processed by Realex for your convenience and more importantly, security.
Realex accept all the most popular credit & debit cards including:

  • Visa
  • Master Card
  • Visa Electron
  • Maestro
  • Visa Delta
  • Visa Debit

PayPal
We are very pleased to accept payment via PayPal
Our email account for PayPal payments: pay@cyclesuperstore.ie

Cheques
We accept cheques, however please note that the cheque must be received by us prior to dispatching any items, and we also require 10 working days to clear the cheque.

Bank Transfers.
Payment is possible using bank transfers – for more information, please contact us.

Tax & Availability
All prices are shown inclusive of VAT, presently 23% in Ireland (subject to periodic change).
Pricing and stock availability are shown at the time of the page being loaded and both may be subject to change without further notice.

Cycle SuperStore Gift Vouchers
We are pleased to accept our own Cycle Superstore Gift Vouchers as part or full payment online - to do that, just fill in the card number and your name in the comment field in the payments section.

One For All Gift Vouchers
If you have a paper voucher, you may post us in the voucher in advance of dispatch as part- or full-payment.
If you have a swipe card Voucher, we can take payment off your gift card if you forward us the number on the card.
Note: One For All Gift vouchers cannot be used for the purchase of any sale or discounted items.

Delivery Exceptions

We ship all goods worldwide except Lapierre, LOOK and Cannondale which are only available for purchase in Ireland.